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Quick answer: Ordering furniture online is safe when you know what to check. Confirm the delivery time and the processing time, measure your space and doorways, inspect the delivery before you sign, read the warranty and returns terms in full, and keep your order details. Interior Furnishes lists a two-year warranty and a 14-day returns policy, with UK and EU delivery typically taking 3 to 7 days after processing.

Buying a chair or a lounger you cannot sit in first takes a little trust. Most people hesitate for the same reasons: How long will delivery take? Will it arrive damaged? Do I have to build it myself? What happens if I change my mind, or if something goes wrong a year later? This guide answers those questions step by step, with notes for shoppers in the UK, Europe and the USA, where the rules and the practical details differ.

Table of Contents

1. Is Ordering Furniture Online Safe?
2. Delivery: What Happens After You Click Order
3. When Your Furniture Arrives
4. Assembly: What to Expect
5. Understanding a Two-Year Warranty
6. Returns and Your Rights in the UK, EU and USA
7. Interior Furnishes at a Glance
8. A Quick Checklist Before You Order
9. Frequently Asked Questions
10. Final Thoughts

1. Is Ordering Furniture Online Safe?

For most people, yes. Online shopping has become a normal way to buy furniture, and the best retailers make up for the missing showroom with clear photos, specifications, written policies and responsive support. The risks are practical rather than mysterious: choosing the wrong size, misunderstanding the delivery process, or not knowing the terms of the return and warranty policies.

A trustworthy seller shows you these details before you pay. If a shop hides its policies, avoids saying whether a piece is a replica or an original, or gives vague materials, treat that as a warning sign. Our guide to why designer replica furniture appeals to modern homes explains what an open, honest seller looks like.

2. Delivery: What Happens After You Click Order

Delivery usually has two stages, and mixing them up causes most of the frustration.

Processing. This is the time the seller needs to prepare and dispatch your order. At Interior Furnishes, processing is listed as 1 to 3 days.

Transit. This is the time the carrier needs to bring the parcel to you. For the UK and EU, Interior Furnishes lists 3 to 7 days. Add the two stages together for a realistic estimate.

A few practical points help the day go smoothly:

• Measure first. Furniture that fits the room may still not fit the hallway, stairwell or lift. Measure doorways and turns, and compare them with the package dimensions where available.
• Use tracking. Keep the tracking link and your phone nearby on delivery day.
• International orders. If you are ordering to the USA or from outside the seller’s home country, delivery times and any import duties or taxes depend on the destination. Check the details at checkout so there are no surprises.
• Large parcels. Choose an address where someone can receive and move a heavy box.

3. When Your Furniture Arrives

The first ten minutes matter more than most people realise.

1. Check the packaging before the courier leaves. Look for crushed corners, tears or water marks.
2. Note any damage on the delivery paperwork if you can, and take photos of the box.
3. Open it soon. Unpack within a day or two instead of leaving the box in a garage or hallway.
4. Photograph any fault from several angles and contact the seller promptly with your order number.

Reporting quickly protects you under the seller’s policy and the law, and it makes a replacement or refund much easier to arrange.

4. Assembly: What to Expect

Many chairs and loungers arrive in a box and need some assembly, such as attaching a base, a backrest or cushions. How much work depends on the design, so check the product page for what is included and what you need to do yourself.

A few habits make assembly easier:

• Lay out all parts and count them against the instructions before you start.
• Work on a soft surface, such as a rug or the packaging itself, to avoid scratching leather or metal.
• Tighten fixings by hand first, then fully tighten once everything is aligned.
• Ask someone to help with heavy items, especially frames and bases.
• Keep the packaging for the first few days in case you need to send something back.

If a part is missing or does not fit, stop and contact the seller with photos instead of forcing it.

5. Understanding a Two-Year Warranty

A warranty is the seller’s promise to deal with faults that appear during normal use. A two-year warranty is a reassuring sign because it shows the seller expects the product to last. Still, it pays to read what it actually covers.

A good warranty explains:

• What is covered, typically manufacturing and material defects.
• What is not covered, usually accidents, misuse, heavy wear and damage from poor care.
• How to make a claim, including the photos or proof of purchase you will need.
• What the remedy is, whether a repair, a replacement part or a replacement item.

Care matters too. A leather chair that is cleaned with the wrong products may not qualify for a claim, so follow the maker’s guidance and read our guide on how to identify quality craftsmanship in Eames-style lounge chairs to know what good construction looks like. A warranty is also separate from your legal consumer rights, which still apply.

6. Returns and Your Rights in the UK, EU and USA

Rules differ by region, so here is a general overview. It is not legal advice.

United Kingdom. Under consumer law, you generally have 14 days after receiving goods bought at a distance to cancel, and a further 14 days to send them back. Goods must also match their description, be of satisfactory quality and fit for purpose, and there is a short period in which faulty items can be rejected for a refund.

European Union. Shoppers normally have a 14-day right of withdrawal for online purchases, and a legal guarantee for faulty goods of at least two years in most member states. Details vary by country.

United States. There is generally no automatic right to return an online purchase, so the retailer’s own returns policy is what counts. Read it before you buy, and check who pays for return shipping.

In all three regions, items made to order or personalised to your specification are often excluded from change-of-mind returns, and sellers usually expect goods to come back unused and in their original packaging. Always check the individual policy for who pays the return postage and how quickly refunds are processed.

7. Interior Furnishes at a Glance

Here are the key terms Interior Furnishes lists on its website at the time of writing:

• Processing: 1 to 3 days
• Delivery to the UK and EU: 3 to 7 days
• Warranty: two years
• Returns: 14 days

Full terms, including return conditions, appear in the website footer, so read them before you order. If you are comparing pieces, you can browse the Eames lounge chair collection or the Barcelona chair collection. Two popular reclining options are the LC4 Chaise Longue in Black Leather, priced at £785 at the time of writing, and the LC4 Style Chaise Longue in Pony Leather, listed at £1,075.

For a broader look at why these designs keep their appeal, see our article on why mid-century modern furniture remains timeless.

8. A Quick Checklist Before You Order

• Measure the room, the doorways and the delivery route.
• Read the full delivery, warranty and returns terms.
• Confirm whether the piece is an original or a replica.
• Check materials, finishes and what is included in the box.
• Add processing and transit times together for a realistic arrival date.
• Check import duties or taxes if you are ordering internationally.
• Save your order confirmation, tracking link and photos.

9. Frequently Asked Questions

How long does furniture delivery take? Add the seller’s processing time to the carrier’s transit time. At Interior Furnishes, that is 1 to 3 days of processing plus 3 to 7 days for the UK and EU at the time of writing.

What should I do if my furniture arrives damaged? Photograph the packaging and the damage, avoid discarding the box, and contact the seller promptly with your order number.

Do I have to assemble the furniture myself? Often some assembly is needed. Check the product page, and follow the instructions carefully.

What does a two-year warranty usually cover? Typically manufacturing and material faults under normal use, but not accidents, misuse or wear and tear. Read the policy for exact terms.

Can I return furniture I ordered online? In the UK and EU you generally have a 14-day cancellation right for distance purchases, with some exceptions. In the USA, it depends on the retailer’s policy.

10. Final Thoughts

Ordering furniture online comes down to clarity. When you know how delivery works, what to check on arrival, how assembly is handled, and what the warranty and returns policies promise, the process becomes simple and predictable. Choose a seller that is open about all of it, and you can order with confidence.

Author: Interior Furnishes Editorial Team Last reviewed: October 2026

Author disclaimer: This article is written by the Interior Furnishes editorial team for general information only. Delivery times, warranty terms, returns conditions, prices and consumer rights differ by country and may change, so always read the current policies and your local consumer laws before you buy. Nothing here is legal advice. Interior Furnishes is not responsible for decisions made solely on the basis of this article. Information on the UK, EU and USA is a general summary and may not apply to every situation or product.